Testing Goal
Device
Customer Satisfaction (CSAT) Survey
Questions included in the CSAT Survey Template
- MULTIPLE CHOICE Which part of your experience did you enjoy most?
- A. Product quality
- B. Customer support
- C. Ease of use
- D. Value for money
- E. Delivery/Speed
- F. Other
- Yes/No Did our product/service surprise you (in a good way)?
- 1. Yes
- 2. No
- Open Question What can we do to make your experience even better?
- RANK OPTIONS
Rank these aspects in order of importance to you:
- (1) Product Quality
- (2) Customer Service
- (3) Price
- (4) Ease of Use
- (5) Reliability
Want to Dive Deeper? Discover how to get the most out of your results!
When to use this Customer Feedback Template
Understand why users are leaving your product or service
Get insights immediately after a customer unsubscribes or cancels.
Identify issues in the customer journey impacting retention
Collect regular feedback to prevent churn and improve customer loyalty
How to use this Customer Satisfaction Survey Template
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Get started quickly
- Click on the ‘Use this template’ button to open it right in the editor
- You can also find it anytime in the survey templates section on the platform
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Customize your survey
- Customize questions to fit what you're really looking to find out
- Add a personal touch by editing the welcome screen to make your participants feel welcome
- Adjust the flow and style to match your brand and goals
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Review & get ready to launch
- Take a quick look at your survey to make sure everything looks perfect
- Test it out to make sure the experience is smooth for your participants
- Double-check the questions and flow, just to be sure!
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Pick your audience
- Share the survey link directly with your participants
- Want more specific people? Add screeners to target by location or other details
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Launch & share
- Send the survey link via email, social media, or however you like to reach your audience
- Set reminders for participants to help boost response rates
- Get notifications to keep track of progress and stay in the loop
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Analyze your results
- Dive into the responses question by question and participant by participant
- Look for patterns, pain points, and ways to improve your product or service
- Use the insights to make smarter decisions and keep your customers happy!
Ready to Measure Customer Satisfaction?
Start using our CSAT Survey Template today to gain valuable insights and improve your product or service!
Frequently asked questions
What is a CSAT survey template & how does it help me measure customer satisfaction?
A CSAT survey template is like a shortcut to getting real, actionable feedback from your customers. It’s designed to help you ask the right customer satisfaction questions that quickly tell you how your customers feel about your product or service. Think of it as a friendly check-in that lets you know where you’re rocking it and where you might need a little polish.
What are some great CSAT questions to include in my survey?
- -How happy are you with our product/service today?
- -Was our customer service helpful?
- -How likely are you to recommend us to a friend?
How do I use a CSAT survey template to get feedback that actually helps?
Start by customizing your CSAT survey template with the right questions for your business. Once it’s set up, send it out to your customers right after an interaction or purchase. After you gather your responses, you’ll have all the insights you need to make changes and keep your customers grinning.
Can I use this customer satisfaction survey template for free?
Yes, absolutely! This free CSAT survey template is perfect for checking in with your customers regularly to see how happy they are. You can send it as often as you’d like, collect up to two free responses, and track changes in satisfaction levels over time to help you make improvements as needed
How do I understand CSAT survey responses and improve my service?
When reviewing your CSAT survey responses, look for patterns. Are customers raving about a specific feature? Awesome! But if you’re seeing low ratings, don’t stress—it’s a chance to improve! Dive into the feedback and see where the gaps are. Low ratings = areas for growth, and higher ratings = celebrate those wins!
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