Testing Goal
Device
Product Onboarding Feedback Survey
Questions included in the New User Feedback Template
- MULTIPLE CHOICE
What aspect of the onboarding process did you find most helpful?
- A. Product walkthrough
- B. Tutorial videos
- C. In-app guidance
- D. Live chat support
- E. Getting started checklist
- F. Other
- YES/NO
Did you feel confident using the product after completing the onboarding?
- 1. Yes
- 2. No
- OPEN QUESTION
What was the most confusing or difficult part of the onboarding process?
- RANK OPTIONS
Rank the following elements in order of importance to you during onboarding:
- 1 - Clear Instructions
- 2 - Speed of Process
- 3 - Visual Design
- 4 - Ease of Navigation
- 5 - Access to Support
- MULTIPLE CHOICE
What would have made the onboarding process better for you?
- 1. More Detailed Tutorials
- 2. Faster Process
- 3. More Interactive Guidance
- 4. Better Integration with the Product
- 5. Less Overwhelming Information
- 5. Other
Want to Dive Deeper? Discover how to get the most out of your results!
When to use this Product Onboarding Experience Template
Use this template for onboarding new users to gather their initial impressions
Send it to users right after their first product interaction to measure early satisfaction
Apply it after onboarding updates to ensure new features are hitting the mark
Regularly use it to track how well users are adjusting to the product over time
How to use this Product Onboarding Survey Template
-
Get started quickly
- Click on the ‘Use this template’ button to open it right in the editor
- You can also find it anytime in the survey templates section on the platform
-
Customize your survey
- Tailor the questions to focus on what you really want to learn from new users
- Personalize the welcome screen to create a warm, engaging first impression
- Adjust the flow and style to reflect your brand and goals
-
Review & get ready to launch
- Take a quick look at your survey to make sure everything looks perfect
- Test it out to make sure the experience is smooth for your new customers
- Double-check the questions and flow, before going live
-
Pick your audience
- Share the survey link directly with your new users to gather their feedback
- Target users based on their onboarding stage to ensure you're hearing from those who are just starting their journey with your product
-
Launch & share
- Send the survey link via email, social media, or however you like to reach your audience
- Set reminders for participants to help boost response rates
- Get notifications to keep track of progress and stay in the loop
-
Analyze your results
- Dive into the responses, looking for patterns and insights
- Identify pain points and areas to improve the onboarding experience
- Use the feedback to make smarter product decisions and enhance user satisfaction!
Ready to Hear from Your New Users?
Start using our Product Onboarding Feedback Survey Template today to get actionable insights from your new users and fine-tune your onboarding experience!
Frequently asked questions
Why should I use an onboarding survey?
A product onboarding survey helps you understand how new users are adjusting to your product. By getting feedback on their experience, you can improve the onboarding process and ensure users have a smooth and satisfying start!
How can an onboarding experience survey help my product?
Think of it as a friendly check-in with your new users! By using an onboarding experience survey, you can gather feedback on what they love (and what’s tricky). This gives you clear data to make the onboarding process more intuitive and enjoyable for future users.
What questions should I ask in an onboarding survey?
Ask questions that give you insight into how users are feeling during their first interactions. Simple things like “Was it easy to get started?” or “What confused you?” will help you understand what’s working and what needs a little TLC.
Can I use a new user feedback survey after launch?
Absolutely! A new user feedback survey is perfect for gathering insights right after launch. It’s your chance to check in with users while the experience is fresh and make tweaks based on their feedback to improve the overall onboarding journey.
How do I analyze results from my customer onboarding survey?
Once you’ve gathered the feedback, it’s time to spot trends! Look for common themes in what users loved and what they struggled with. These insights will help you make informed changes and create an even better onboarding experience for future users!
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