Features

We’re excited to introduce a new AI-powered feature in UXArmy: AI Summary for Unmoderated Usability Testing. This feature empowers our AI model to learn from the recordings you share, generating concise summaries alongside sentiment analysis for a swift review. This functionality is available for both comprehensive test overviews and individual test assessments. By leveraging the power of AI, we can efficiently process your recordings, extracting key points and identifying overall sentiment trends. This automated process streamlines the review process, saving you valuable time and effort.

As part of this launch, we’re updating our Privacy Policy and Terms of Use. These changes will go into effect on 23rd September 2024.

Data privacy and security

We know how important your data is to you, your company, and your clients. Our model development process is designed to protect your privacy and confidential information.

For all customer data, we:

• Safeguard data: Encrypt all data to protect it from unauthorized access both when stored and when transmitted.
• Enhance security: Employ robust security measures to prevent data breaches.
• Control user access: Implement tailored permissions and controls to limit who can view and use your data.

When working with 3rd party companies to process data, we:

• Protect customer data: Ensure that third-party model providers cannot use customer data from UXArmy to train their own models.
• Set data retention limits: Limit the storage duration of customer data for vendors. OpenAI and other third-party providers often store data temporarily or not at all to process requests and enable AI features.

For further information, please refer to the terms of use of https://openai.com/policies/privacy-policy/.

AI Model

We take precautions to de-identify and aggregate the data we use to train AI models in order to respect your privacy.

Data Collection

AI is used to gain a comprehensive understanding of the participants’ experiences, perspectives, and interactions with the subject matter being studied. This can be valuable for training AI models on tasks such as natural language processing, sentiment analysis, or understanding human behavior.

If there is verbal feedback then we process information from task descriptions and responses received from participants.

This includes:

• Transcriptions
• Responses to survey questions

Managing AI Summary Settings

You’re in control. To ensure privacy and transparency:

• AI Summary is off by default. Users are not automatically opted in. You will need to manually enable this feature by toggling it ‘On’ in the settings for it to start working.
• This feature is currently available for Unmoderated Usability Testing and English language only.

If you choose to activate the AI Summary, the data from your usability test recordings will be used to generate summaries and sentiment analysis, improving the efficiency of reviewing test results.

Key Updates to Our Privacy Policy & Terms of Use

Here are the key updates:

• By turning on the AI Summary feature, you agree that UXArmy’s AI model can use the data from your recordings to generate summaries and sentiment insights.
• UXArmy’s AI will learn from the recordings you share to improve the summary feature’s performance.
• You retain full rights to the content shared (the recordings) and the summaries generated by the AI.

These updates aim to provide clarity on how your data is used to enhance this feature, while ensuring you maintain control over what is shared with our AI model.

UXArmy Terms of Use

These Product-Specific Terms are incorporated into and form part of our Agreement and (or, as and when applicable, any other agreement you have with us in respect of the Services) (the “Agreement”).

These terms apply to you when you are accessing or using our AI Features.

1. Definitions.
   • “AI Features” means, with respect to our Services, any feature(s) and/or functionality powered by artificial intelligence (including machine learning);
   • “AI Output” means any output, results, predictions, or other content generated by or using our AI Features;
   • “you” or “your” refers to any Customer or Authorized User of the Services. Any other capitalized terms used but not defined below have the meanings given to those terms in the Agreement.
2. Ethical Use. You agree to use our AI Features in accordance with all applicable laws, regulations, and our Terms of Use. This includes, but is not limited to, refraining from:
   • Generating or sharing harmful, offensive, illegal, or misleading content.
   • Discriminating against any individual or group.
   • Using our AI Features in a manner that violates the rights of others.
   We do not guarantee the accuracy, completeness, or reliability of any AI Output. You are solely responsible for your use of and reliance on AI Output. You must exercise reasonable discretion when using our AI Features and ensure that your use complies with all applicable laws and regulations.

   If you publish any AI Output or content based on AI Output, you must disclose the role of AI in generating that content and avoid representing it as solely human-generated.

3. Data Usage and Third Party Models. Our AI Features are integrated into our proprietary product infrastructure, ensuring that Participant Data remains strictly confidential and is not disclosed to any third parties for the purposes of AI processing or training. While we may leverage third-party AI technologies like OpenAI, such use is subject to strict data privacy agreements that prohibit the transfer or disclosure of Participant Data outside of our controlled environment.
4. AI Control Settings. If your “Enable AI features” toggle is on and a user later toggles it off, new Participant Content and edits added after the date the toggle was turned off will not be used to train AI models. For all plans: AI features are set to ‘off’ by default. After consenting to the usage of AI features, AI features will be enabled to process the data.
5. AI Features Disclaimer. Our AI Features are provided on an “as is” and “as available” basis, without any warranties, express or implied. This means that any warranties or service level commitments applicable to our Services under the Agreement do not extend to our AI Features. We reserve the right to modify, discontinue, or deprecate our AI Features at any time without incurring any liability.
6. Additional Processing Instructions. According to the Data Processing Agreement (DPA) executed between the parties, your input of Personal Data into our Services through the use of our AI Features constitutes your express authorization for us to process such data for the additional purpose of generating AI Output. This additional processing is necessary to enable the full functionality of our AI Features and to provide you with the benefits associated therewith.