Testing Goal
Device
Mobile App Usability Testing Template (Telecom App)
Questions included in the Post-purchase Experience Survey Template
- MOBILE APP
Imagine that you have just finished a call. Go to the app’s home screen to check your data usage and talk time. Look over the information and share what you think about the details displayed.
- MOBILE APP
Imagine you are traveling abroad and face an issue with your mobile connection. Show us how you would contact customer support via the app.
- OPEN QUESTION
Can you give us some suggestions on how to improve customer support features?
- MOBILE APP
You want to upgrade your mobile plan for more data. Open the app, go to the "Plans" or "Upgrade" section, select your desired plan, and confirm your choice. Your task is complete when you see the upgrade success screen.
- MOBILE APP
After upgrading your plan, you're curious about your latest bill. Show us how you go to the "Billing" section and review the details. Share your thoughts on the information.
- MOBILE APP
You’re interested in a new internet package for your home. Open the app and navigate to the "Internet Packages" section to apply for the home broadband service. Your task is complete once you see the application success screen.
- MULTIPLE CHOICE
Select two words to describe the design of the app
- 1. Modern
- 2. Minimalistic
- 3. Elegant
- 4. Bold
- 5. Sophisticated
- 6. Memorable
- 7. Engaging
- 8. Authentic
- 9. Professional
- 10. Innovative
Types of data you can expect from this template
Want to Dive Deeper? Discover how to get the most out of your results!
When to use this Mobile App Usability Testing Template
Use this template when you’re validating new features like customer support, billing, or top-up processes to ensure they meet user needs
If you’re introducing new plans or payment structures, test how users interact with them to identify potential issues
Evaluate key tasks such as checking usage, upgrading plans, or managing billing to ensure smooth and intuitive user experiences
After launching your app, use this template to identify any usability issues in critical areas and optimize for better user satisfaction
How to use this Mobile App Usability Testing Template
-
Set Up Your Store for Testing
- Add the app’s URL or a mock version if needed to the usability test template
- Set up realistic tasks that simulate user actions, like checking usage, managing billing, or upgrading plans
- Ensure tasks reflect the most critical features such as customer support, top-ups, and plan upgrades
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Customize for Your App's Features
- Set up the test in the language your target audience speaks
- Use open-ended follow-up questions to understand user frustrations or confusion points
- Tailor welcome message so it aligns with your brand’s voice
-
Test Before You Test
- Preview your test to ensure all tasks flow logically
- Simulate the experience by completing the tasks yourself to confirm clarity
-
Get the Right Audience
- Recruit participants who match your app’s target audience, such as frequent mobile users, those familiar with telecom or wellness apps, or specific age groups
- Use UXArmy’s local user panel to gather diverse insights from users who match your customer demographics
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Launch, Monitor, and Learn
- Share your test via email, social media
- Review task completion rates and use heatmaps, video recordings, and time on task data to spot usability challenges
- Use AI sentiment analysis to understand how users feel about different features, especially customer support, billing, and upgrades
- Iterate your app based on feedback to optimize user experience and satisfaction
Create an App Experience Users Will Love
Use this template to test key features like customer support, billing, and upgrades, ensuring your mobile app meets your users’ needs for a smoother experience
Frequently asked questions
How can I make this template work for my health or wellness app?
No worries! Just tweak the tasks to reflect your app’s features—whether it’s for booking appointments, tracking fitness goals, or managing subscriptions.
What kind of feedback will I get?
You’ll get all kinds of actionable insights: video recordings, sentiment analysis, task completion times, heatmaps, and usability scores to pinpoint exactly where your users are getting stuck.
Can I test both iOS and Android apps?
Yep! This template works for both iOS and Android, so you can get a full picture of how users interact with your app, no matter what device they’re using.
How do I get the right users for my test?
You can use UXArmy’s local panel to recruit users who match your target audience—whether it’s for a tech-savvy group or someone who’s new to your app, we’ve got you covered!
Can I use this template if I'm on the Free Plan?
Yes! With the Free Plan, you can send the test to as many people as you like and get 2 free responses to start gathering valuable feedback.
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