Lyssna vs UXArmy Compared: Which Is the Better Alternative for UX Research

Introduction

Choosing a UX research platform shouldn’t feel like guesswork. Yet so many people tell us, “These tools all claim to do the same thing – what’s the difference?” That question inspired this breakdown. In this guide, we’ll compare Lyssna and UXArmy in practical terms – from real testing capabilities to the depth of insights you can actually get – so you can confidently choose the platform that fits your research goals.

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What can I do with Lyssna?

Lyssna (formerly UsabilityHub) is a remote research platform designed for quick, lightweight studies best suited for early design validation. Teams can run unmoderated usability tests, surveys, card sorting, tree testing, and interviews. Unmoderated testing on mobile devices has limitations, and native mobile app testing is not supported at all. It’s widely praised for ease of use, and its global panel of 690,000+ participants. Panel usage costs extra on every plan.

What can I do with UXArmy?

UXArmy is a powerful remote user research platform designed to get actionable user insights throughout the entire development cycle. Teams can run unmoderated usability tests, surveys, card sorting, tree testing, interviews and focus groups. Teams can test native mobile apps, live websites, prototypes, images, copies and videos.

What sets UXArmy apart from most other remote user research platforms out there is recording of the “full testing experience” across both desktop and mobile devices, and native mobile app testing.

UXArmy’s value is far stronger than that of Lyssna with handy AI features, powerful research design and collaborative workspaces helping teams move from raw feedback to decision-ready insights faster. Like Lyssna, UXArmy has a global panel which is also separately charged.

Key Differences Between Lyssna vs UXArmy

1. AI capabilities at a glance

Lyssna offers simple AI features for higher tiers with limited deliverables

UXArmy offers richer AI features with AI-powered summaries, sentiment analysis, highlights with auto-tags, follow-up questions, unlimited transcriptions, and translations making it easier to get key insights fast, and figuring out which recording and response to deep dive into.

2. Mobile App Testing fully supported vs. not at all

Lyssna does not support native mobile app testing. Lyssna primarily supports web and prototype testing, but its mobile experience is limited. Its documentation emphasizes “device frames” rather than true mobile app usability flows and it does not support screen recording on mobile devices, even for website and prototype tests. This makes it hard to evaluate real-world mobile user journeys.

UXArmy, on the other hand, supports fully native unmoderated mobile app testing out of the box. Teams can run real app usability studies with screen and audio recordings, transcripts, and AI insights. This makes UXArmy a better fit for usability testing of products where the mobile experience drives customer adoption. UXArmy supports user testing on both iOS & Android smart phones and tablets.

3. Live Website Testing without Device Constraints

With Lyssna website testing, you can test your marketing website, web app, or a competitor’s. No downloads nor code installation required.

Sounds great, but test results for website testing are limited.

• Lyssna does NOT provide path analysis for websites
• Lyssna does NOT support screen recording on mobile devices
• Lyssna provides ONLY first-click/static screen heatmaps instead of full-journey heatmaps across multiple pages, suboptimal when you want to study user journeys

UXArmy also supports testing of your marketing website, web app, or a competitor’s with no code (or snippet) installation. And, you get in-depth results, such as

• Full path analysis with direct/indirect success and failures
• Screen and audio recording on both mobile devices and desktop
• Full-journey heatmap across multiple screens/pages for richer behavioral analysis
• AI summaries, sentiment analysis, auto-tagging and highlights for all paid plans

4. Surveys

You can run surveys on both Lyssna and UXArmy, including image surveys.

However, UXArmy provides more flexibility and control with more question types (like matrix question, add images to a question or as answer options), advanced logic and ordering control, integration with googlesheets.

You can even choose to run recorded customer satisfaction surveys using UXArmy’s advanced usability testing platform, which includes all the question types available in the survey tool – single/multi-select, matrix, rating scale, ranking questions, open feedback – on top of navigation, speaking tasks.

5. Powerful Research Design, Logic & Workflow

Lyssna is easy to set up for simple studies, but reviewers often flag limitations with logic, types of questions available and, reporting depth.

UXArmy, on the other hand, provides advanced task logic with branching flows, success criteria (by intended path or end screen), and redirect urls with dynamic parameters. To reduce bias, UXArmy provides Randomization & Order Fixing, letting you shuffle answer options while keeping key ones fixed. Such capabilities give researchers maximum control and test setups that can scale from simple to complex studies.

5. Recordings of Full Test vs Limited to Select Tasks

Lyssna supports recording for select tasks and screen recording is NOT possible on mobile devices.

UXArmy provides continuous screen and audio recording from the first task to the end of the tests, and is available for desktop, phones and tablet (both iOS & Android). No device constraint. The recording option is not available for card sorting, tree testing and you can choose to run Figma prototype testing without recording. Camera recording is optional for desktop.

User testing platforms will often ask you to insert a few lines of codes into your website and prototype – this is to enable recording. UXArmy does NOT require you to install ‘a few lines of code’, ‘sdk’ or ‘snippets’ for any testing. Lyssna also offers no code implementation, but recording is limited.

Naturally, the maximum recording length is longer for UXArmy than Lyssna. For unmoderated testing, recording times out at 50 minutes on mobile devices and 60minutes on desktop for UXArmy.

6. Deeper Behavioral Analytics

Both Lyssna and UXArmy provide path analysis and heatmaps, but devil’s in the details.

Unlike Lyssna, UXArmy offers richer path analysis that shows user flows and deviations for websites and prototypes unconstrained by device type plus multi-step heatmaps to track attention across the entire journey

7. Moderated Research

Lyssna and UXArmy both offer user interviews. But Lyssna does not support live interviews. You will need additional subscription to a third party video conferencing tool like zoom to use Lyssna’s user interview features.

UXArmy’s moderated research platform DeepDive®, offers built-in “live” video conferencing with hidden observers, consolidated note-taking, transcriptions time-stamped to video and tagged for easy reference and video clipping. You can also upload user interview recordings from third party VC tools to get transcriptions, AI highlights and tags, and utilize analysis space

Interviewees can join calls on DeepDive® without signing-ins. Each call can last 3 hours, screen+audio+camera recording is available for you to choose from.

Only UXArmy supports focus group discussions, dyad, triad interviews with hidden observers, consolidated note taking.

8. Multiple languages – test interface, transcriptions, translations

Both Lyssna and UXArmy support testing in multiple languages with language selections for tester interface, and transcriptions. Both cover major European languages. UXArmy has better coverage of Asian languages.

UXArmy offers richer “in-platform” translation features as compared to Lyssna. UXArmy currently provides full in-platform automatic translation of transcriptions, and in-platform translation of tasks during test creation.

Check out the latest list of available languages for  UXArmy and Lyssna.

Features Comparison Table

Price to Value

When choosing a usability testing tool, price matters but so does what you actually get for that price. Both Lyssna and UXArmy start with accessible entry plans, yet the value they deliver per dollar differs in a few key areas.

Lyssna’s entry plan starts at $75/month (billed annually) with strict limits (5-minute tests and surveys, capped transcripts, storage restrictions) and panel usage billed separately.

UXArmy offers a full-featured plan at $29/month (cancel anytime) with unlimited storage, unlimited transcription, and unlimited duration for self-sourced tests and surveys (recordings time out at 50 minutes). If you need more responses than the monthly quota, you can do so with pay-as-you-go. Panel usage is billed separately.

Team management unlocks only at $175/month on Lyssna, while UXArmy provides it from $82/month (Pro plan) with the same flexibility to add seats or responses.

[Comparison of entry level plan for Lyssna vs UXArmy]

Bottom line: Lyssna’s plans are structured around test length and storage limits. The 5 minute cap makes it practically difficult to run a usability test to evaluate user journeys.

Bottom line: UXArmy’s plans are structured around the number of responses you can collect per month with pay-as-you-go for additional responses. No other constraint like tiered limit for storage or test length depending on your plan. It’s easier to run continuous research without worrying about constant upgrades with UXArmy.

For a team evaluating both platforms, UXArmy offers broader capability at a lower cost of entry, especially for those who need mobile testing and deeper analysis as part of their workflow.

Learn how many responses you can collect on UXArmy by Plan in FAQ of pricing page

What Users Say About Lyssna

The good:

• Easy to set up
  
• Responsive support
  
• Great for fast prototype validation
  

The challenges:

• Limited for mobile experience testing
  
• Reports & logic are limited compared to alternatives
  
• Not ideal for complex moderated research
  

Example feedback:

• “Pricing is quite steep… order took 5–6 days in total.” (G2)
• “Similar tools pricing differences are the key.” (Reddit)
• “What you’re looking for is called a matrix select question type.” Reddit
• “Lyssna does all of these, but I don’t think you can use it for moderated testing.” (Reddit)

💬 “UXArmy is easy to start with, but what surprised us is how powerful it really is. Beyond fast setup and great support, the platform gives us depth with mobile testing, path analysis, and AI-powered insights that other tools don’t.”

Lyssna vs. UXArmy:The Summary

Both Lyssna and UXArmy serve teams that want to understand how users interact with their designs, but they differ in target audience. Your selection of one platform over the other can also be compared based on how deep and flexible your research workflows go.

Lyssna is a good fit for a small team of designers needing to do quick validation studies and early-stage prototype or survey feedback. Its interface is simple, setup is fast, and it’s reliable for running short unmoderated tests. However, its current structure is better suited for desktop and web experiences. Mobile testing is limited to simulated device frames rather than actual app interactions, and analytics stop at first-click heatmaps and completion rates. This works well for design teams validating screens, but less so for product teams studying real user behavior across devices.

UXArmy is better suited for teams that want to use insights at various stages of the product lifecycle and may have diverse research goals. UXArmy can meet the needs of UX researchers, designers, product managers, and CX managers. It supports website, prototype, and true native mobile app testing with screen and audio recordings. Researchers can design complex studies with branching logic, randomization, and disqualification rules to minimize bias and improve data reliability. Beyond collecting feedback, it helps teams interpret behavior through path analysis, multi-screen heatmaps, and usability metrics like task success, time on task, SUS.

Where Lyssna emphasizes speed and simplicity, UXArmy leans toward completeness covering the full research cycle from data collection to analysis. Teams that need quick validation on web flows may find Lyssna sufficient, while those running continuous, multi-device usability studies will benefit from UXArmy’s broader capabilities and stronger reporting depth.

In the end, the decision comes down to focus: Lyssna for fast, lightweight tests and UXArmy for in-depth research that scales with both the product and the team’s needs.

Frequently asked questions