Not Participant recruitment. Scheduling. Incentive payments. Consent forms. Repository maintenance. These tasks are essential to running research but none of them require a researcher to do them. UXArmy takes them off your team’s plate on an ongoing basis, so your researchers spend their time on the work only they can do: understanding customers and generating insight.
Trusted to run research operations for teams at
Ask any Head of Product why research is slow and the answer is rarely ‘our researchers arenβt good enough.’ It is almost always operational: recruitment took two weeks, the consent form needed legal review, the incentive payment bounced, the repository hasnβt been updated since last quarter.
Research operations the logistics, coordination, compliance, and administration that surround every study are invisible when they work and catastrophic when they donβt. In most teams, they are owned by the researchers themselves. That is the problem!
A typical moderated research study requires recruiting 6β12 participants. Sourcing, screening, scheduling, confirming, reminding, and replacing dropouts can take 1β2 weeks of active effort before the first session begins. In teams without dedicated ResearchOps support, that effort belongs to the researcher.
Incentive payments. NDA collection. Consent form tracking. Calendar coordination across markets and time zones. Repository tagging and maintenance. Each task individually is manageable. Together, across multiple concurrent studies, they consume the majority of a researcherβs non-research hours.
Research findings are only valuable if theyβre accessible. When the repository isnβt maintained when findings arenβt tagged, studies arenβt filed, and past insights arenβt retrievable the organisation pays to rediscover what it already knows. And it happens because maintenance is the first task dropped when researchers are overloaded.
The cost is not measured in money. It is measured in insight.
Every hour a researcher spends on recruitment coordination, incentive management, or consent form tracking is an hour not spent on study design, participant analysis, or synthesis. Managed ResearchOps exists to recover that time and redirect it to the work that only a researcher can do.
Managed ResearchOps is not a fixed package. Your team chooses which operational tasks UXArmy takes on and UXArmy handles them end-to-end from that point forward. Most engagements start with the highest-pain tasks and expand over time as the partnership develops.
End-to-end sourcing, screening, and recruitment for every study from our UserAdvocate community, partner panels, or the clientβs own customer base. UXArmy writes or adapts the screener, recruits to the brief, and delivers a confirmed participant list.
Includes: screener design, panel sourcing, candidate outreach, screening calls where required, and dropout replacement.
Calendar management between participants and the research team across time zones, languages, and markets. Session confirmations, reminder communications, and real-time coordination on the day of research.
Includes: participant calendar invites, moderator briefing packs, day-of coordination, and rescheduling management.
Participant incentive payments managed end-to-end in local currencies across APAC and beyond. UXArmy handles the disbursement, tracks confirmation, and resolves payment issues without involving the research team.
Includes: incentive structuring, local currency payments, disbursement tracking, and participant receipt confirmation.
Informed consent and non-disclosure agreement (NDA) collection for every participant, every study. UXArmy manages the process from template to signed document calibrated to the relevant markets and regulatory context.
Includes: consent form distribution, NDA collection, signed document storage, and compliance tracking across studies.
Ongoing maintenance of the research repository: filing new studies, tagging findings consistently, linking related insights across studies, and keeping the repository searchable and current.
Includes: study filing, insight tagging, cross-study linking, and quarterly repository reviews to ensure findability.
Not sure which tasks to start with?
Most teams start with recruitment and scheduling the highest-volume, highest-friction tasks. Tell us what your researchers spend the most non-research time on, and weβll scope from there.
Managed ResearchOps works because it is continuous. UXArmy builds familiarity with your teamβs research programme, your participant panels, your tools, your markets, and your pace of work. That familiarity compounds each study runs more efficiently than the last, because the operational patterns are already established.
This is why the minimum engagement is six months. It takes time to build an operational partnership that runs at product speed. A three-week recruitment sprint does not achieve that. A six-month engagement does.
UXArmy begins with a two-week onboarding: understanding the research teamβs current workflow, the tools in use, the active participant panels, the markets where research runs, and the consent and compliance requirements in each.
From week three onwards, UXArmy operates as part of the research function receiving study briefs, handling recruitment, managing scheduling, paying incentives, collecting consent, and maintaining the repository in parallel with the research teamβs own work.
Minimum commitment: 6 months. Most engagements extend well beyond this as the operational partnership matures.
In the first month, UXArmy learns the operational patterns of your research programme. By month three, recruitment timelines have shortened, scheduling coordination is seamless, and the repository is consistently maintained for the first time.
By month six, the operational layer of your research function runs without researcher involvement. Your team briefs studies. UXArmy handles everything else. Research output accelerates not because your team is working harder, but because the operational friction has been removed.
The operational pain that Managed ResearchOps addresses shows up differently depending on the teamβs size, maturity, and context. UXArmy scopes the engagement to the situation β not to a fixed model.
A research team one researcher or ten running every operational task themselves. Recruitment, scheduling, incentives, consent, and repository are all owned by the people who are also supposed to be conducting research. UXArmy takes the operational layer off the team entirely.
The research programme has grown faster than the teamβs operational capacity. More product squads are requesting research. More markets are being added. The team is capable but the volume of operational work has outpaced what they can manage alongside their research responsibilities.
Teams that have completed a Research Infrastructure setup with UXArmy or otherwise and now need ongoing operational support to run the function at the pace the infrastructure was built for. The systems are in place. UXArmy runs them.
Research operations in Asia Pacific are not the same as research operations in North America or Europe. Participant recruitment in Indonesia is different from recruitment in Singapore. Incentive payment in the Philippines is different from payment in Australia. Scheduling across four Southeast Asian time zones is different from scheduling a single-market study in London.
UXArmyβs operational team is in-market across APAC not coordinating remotely from a Western headquarters. Recruitment calls are made in local languages. Incentive payments are made in local currencies. Scheduling is managed with awareness of local holidays, working patterns, and cultural norms. This is what operational depth in APAC means in practice.
Two organisations. Different starting points. The same outcome: a research capability their teams own and run independently.
The platform's in-house research team was operating at capacity. The product organisation was running continuously, launching features, benchmarking competitors, validating concepts, across seven Southeast Asian markets simultaneously. The research team had the expertise to run the work. What it did not have was the operational bandwidth to manage recruitment, scheduling, incentives, consent, and repository maintenance across that volume of concurrent studies.
Studies were delayed not because the research was difficult but because the operations around the research were overwhelming a team whose job was to conduct research, not coordinate logistics.
UXArmy took over the complete operational layer of the research function, not as a subcontractor, but as an embedded operational partner. Participant recruitment across Singapore, Malaysia, Thailand, Indonesia, Vietnam, the Philippines, and Taiwan. Scheduling coordination across four time zones. Incentive payments in six local currencies. Consent and NDA management for every study. Repository maintenance keeping pace with a programme running multiple concurrent studies each month.
The research team briefed studies. UXArmy handled everything else. The researchers could focus entirely on study design, moderation, synthesis, and stakeholder communication, the work that required their expertise.
In year one, UXArmy established the operational rhythms: standard screener templates per market, confirmed incentive rates by country, scheduling protocols that minimised no-shows, and a repository structure that made previous findings searchable. In year three, the research programme was running at three times the pace of the pre-UXArmy baseline. In year six, UXArmy is still the operational backbone of one of Southeast Asia's largest product research programmes.
"The most valuable thing UXArmy does is make research operationally invisible. Our team briefs a study, and participants show up, screened, confirmed, paid, and consented. We stopped thinking about logistics the day UXArmy started."
The most valuable thing UXArmy does is make research operationally invisible. Our team briefs a study, and participants show up, screened, confirmed, paid, and consented. We stopped thinking about logistics the day UXArmy started.
