Testing live websites and web prototypes with real users: checkout and signup flows, navigation, form completion, and content comprehension. Covers remote unmoderated setups that let you gather sessions across markets without scheduling.
A few years ago, I was working on a CRM (client relationship management system) government staff used to track outreach for a public program in Canada that a lot of people relied on to get their work done. Adoption was lower than it should have been, and the assumption going in was reasonable enough: people […]
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