Product Update

Welcome to the Future of UX Research: UXArmy’s All-New Credit System!

Say hello to easier UX research! UXArmy’s Unified platform & pooled credit system brings more flexibility to your workflow—apply credits across all research types, track usage, and collaborate seamlessly with your team
Tanya Choudhary

Sr. Marketing Manager

Introducing UXArmy’s All New Credit System

At UXArmy, we’re all about flexibility. Your research needs are constantly evolving, and we believe your tools should evolve with them. That’s why we’re excited to introduce our Unified Platform paired with the Pooled Credit System, designed to give you more control over your research—and your budget.

With this update, you get the freedom to use your credits across any product in UXArmy, meaning you only pay for what you actually use. You’re no longer locked into specific credit pools for different research activities. Instead, your credits can be applied wherever you need them, whether that’s testing prototypes, running surveys, or running moderated sessions. Simple, flexible, and fair.

Think of it as the ultimate upgrade to your workflow, with more flexibility, more control, and better insights.

But that’s not all. Along with this powerful new system, we’ve also crafted a fresh new pricing plan to make sure you’re getting the best value for your investment. 

Let’s break down what this all means for you—because, after all, this is all about making your job easier!

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What’s in it for you

The new UXArmy unified platform and credit system isn’t just another update. It’s a philosophy we’ve built with one goal in mind: to give you maximum flexibility without complicating your workflow. Let’s dive into what this means for you:

One system, all tools

We’ve built a unified platform to bring every research tool you need at one place —whether it’s unmoderated usability testing, moderated research, surveys, or information architecture tools. With our paid plans, you get access to everything from day one. Your plan comes with a set number of credits, which you can use flexibly across different research activities.

Need just surveys? Go for it. Want to mix things up with mobile app testing some months? Easy. Only running user interviews? That works too.

The pooled Platform Credit System

One of the standout features of this update is the introduction of the pooled platform credit system. In the past, different types of research had a set number of responses based on your plan. This meant that you had to manage multiple systems depending on the type of test you were running. With the pooled credit system, those days are behind you.

There are two types of credits that you can find on the platform:

  • Platform Credits: These are your go-to for running tests and sessions on UXArmy’s platform. Use them for usability tests, interviews, surveys, tree tests, or card sorting. If you’re sourcing your own participants, Platform Credits are all you need
  • Panel Credits: If you want to tap into UXArmy’s user panel for participants, Panel Credits come into play. These are add-ons available exclusively for paid plans, making it easy to recruit targeted users without the legwork

Flexibility across all research activities

The best part? Your credits pool together. Whether you’re running usability tests, surveys, or user interviews, your credits can be applied across the board. There’s no need to worry about having enough credits for specific research activities. But, one thing to remember is that different research activities consume credits at different rates. Like tests with screen and video recordings would obviously take up more credits compared to let’s say, surveys. This same logic applies to both platform and panel credits.

And if you ever run out of platform credits, no worries! We’ve also introduced a Pay-as-you-go model for paid plan users, which means if you exceed your credit allocation, any extra usage will be automatically billed in your next cycle.

Real-time usage monitoring

You can now track how your credits are being spent in real-time with our transparent dashboard. This feature gives you complete visibility into your credit usage, making it easy to manage your research budget and plan for future phases.

A new pricing plan to match your needs

We’ve paired the new pooled credit system with a new pricing plan that makes this flexibility even more accessible. Here’s a quick rundown of what’s new:

1. Starter Plan (Free) 

  • Monthly Credits: 20 platform credits, resets every month
  • Products you get access to: Figma Usability Tests, Survey, Card Sorting, Tree Testing
  • How you can use it: You can collect up to 20 Figma test responses OR a combination of responses from Figma tests, surveys, card sorting, and tree testing
  • Limitations:
    • Free plan users cannot purchase additional credits or access the pay-as-you-go option, unless they upgrade to a paid plan
    • You can only test with participants that you source yourself. Free plan users cannot purchase panel credits

2. Essentials Plan ($99/month)

  • Monthly Credits: 100 platform credits, resets every month
  • You get full access to all features: Mobile app, website & prototype usability test with recordings, User Interviews & Focus Groups, Figma Usability Tests, Surveys, Card Sorting, and Tree Testing
  • How you can use it: Collect up to 20 usability test responses with recordings OR conduct 10 moderated research sessions, OR use a combination of responses across all products
  • Panel Credits: Can be purchased or topped-up as needed
  • Pay-as-You-Go:
    • Any usage beyond the monthly credit allocation will be billed in the next month
    • For annual plans, any usage beyond the monthly credits is automatically charged to the Credit Card the following month

3. Organization Plan (Custom Annual Credits)

  • Fully Prepaid Credits: Choose the number of platform credits your team needs for the year upfront (e.g., purchase 1,000 credits annually) and use them flexibly across all research activities
  • You get full access to all features: Use UXArmy however you may like, run unlimited studies and enjoy custom seats to empower your entire organization
  • Credits usage: Number of responses & sessions are capped by the annual credits you’ve pre-purchased
  • Panel Credits: Can be purchased or topped-up as needed
  • When credits run out: Pay-as-you-go is not available for this plan. If you run out of annual credits, simply reach out to your account manager

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What’s Next

The Pooled Credit System is just the start! We’re already working on even more exciting updates. In the next release, we’ll be rolling out Teams, Shared Workspaces, and Collaboration features. These additions will make it easier for your team to collaborate, share insights, and work together more efficiently, all within one seamless platform.

If you’re not on UXArmy yet, now’s the perfect time to explore our new pricing plans and see how we can help you streamline your research. Whether you’re just starting out or already have an established team, we’ve got a plan for you. 

Check out our plans and start testing like a pro!

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